FRIENDS & FAMILY TEST
COMMENTS, SUGGESTIONS & COMPLIMENTS
As a learning and transparent organisation, we encourage patients to provide both constructive and positive experiences of our service. This is how we learn and adapt to patient need.
Please use our comments and suggestions box in the waiting area, speak to the Operations Manager, or use our contact form.
Please use our comments and suggestions box in the waiting area, speak to the Operations Manager, or use our contact form.
The practice operates the standard NHS Complaints procedure. Please contact the Operations Manager for further details.
If you are unhappy with any service or with any member of the practice team and would like to complain;
• First talk the problem through with the Reception or Operations Manager.
• Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.
If you are still unhappy and wish to take the matter further, contact
NHS England
Customer Services
Redditch
PO Box 16738
B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net
If you are unhappy with any service or with any member of the practice team and would like to complain;
• First talk the problem through with the Reception or Operations Manager.
• Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.
If you are still unhappy and wish to take the matter further, contact
NHS England
Customer Services
Redditch
PO Box 16738
B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net
