Spectrum Health
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  • Home
    • Meet the Team
    • About Us >
      • Our Community
      • Opening Times & Closures
  • Patient Participation
  • Complaints
    • Friends and Family Test
  • CQC Registration
  • Contact Us
  • Services
    • Test Results
    • Travel Advice
    • Flu Vaccinations
    • Self Referral Information
    • Other Services
    • Non-NHS Services
    • Carers
    • Welfare, Support & Bereavement
    • Find Services
  • Appointments
    • Out of Hours
    • Urgent Care Centre
    • Home Visits
    • Referrals
    • Been Off Work?
  • Prescriptions
  • Online Access
  • New Patients
  • Your Information
  • Publications
  • Our Community
  • Contact Us
  • Home
  • Blog
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YOUR CART

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FRIENDS & FAMILY TEST

You can leave feedback each time you visit or have an appointment at the Practice. To do so, please access the Friends & Family Test (FFT) form.​
FFT Form

COMMENTS, SUGGESTIONS & COMPLIMENTS

As a learning and transparent organisation, we encourage patients to provide both constructive and positive experiences of our service. This is how we learn and adapt to patient need.
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Please use our comments and suggestions box in the waiting area, speak to the Operations Manager, or use our contact form.
CONTACT FORM
​​The practice operates the standard NHS Complaints procedure. Please contact the Operations Manager for further details.

​If you are unhappy with any service or with any member of the practice team and would like to complain;
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​• First talk the problem through with the Reception or Operations Manager.
• Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.
OUR COMPLAINTS POLICY
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If you are still unhappy and wish to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. Please click below for their contact details.
Health Service Ombudsman
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